Les Ailes Pourpres SAS operates the website www.passagedudesir.com
Some products we sell are strictly for adults only.

Article 1 - PRICES

1. Our product prices are shown in euros, including all taxes but excluding delivery charges.
2. All orders placed on our website are payable in euros.
3. Prices are valid for the current month. Products will be charged at the prices in force when orders are placed, subject to availability at that time.
4. Retention of title: products remain the property of Les Ailes Poupres SAS until Les Ailes Pourpres SAS has received payment in full.
5. Passage du Désir reserves the right to offer special online prices that do not apply in physical stores.

Article 2 - PAYMENT METHODS

Payment card: 

Our card payment system uses the secure Lydia system:

• Your card number is encrypted before it leaves your device;
• They are sent directly to the payment provider Lydia, which decrypts them and manages payment authorisations. The encryption codes are changed very regularly.
  

Result:

•  Your Carte Bleue card number is not transmitted over the internet without encryption;
• The website www.passagedudesir.com does not receive your bank details;
• Confidentiality: the charge will appear on your bank statement under "LES AILES POURPRES", not "Passage du Désir".

PayPal 

If you already have a PayPal account:
You can pay using this secure system, which connects our website to your bank without your bank details passing through our website.

If you do not have a PayPal account:
To avoid any inconvenience, we recommend paying by card, which is just as secure, simpler and faster. Based on feedback from our customers, the PayPal system can seem cumbersome to use, and it is fairly common for a first transaction to fail, particularly when made from outside France.

Cheque 

You can send us a cheque. Your parcel will be prepared the same day and dispatched once we have cleared your cheque*.

How does it work?
1. Make your cheque payable to: Les Ailes Pourpres SAS

2. Send your cheque to the following address:

LES AILES POURPRES SAS / PASSAGE DU DÉSIR
Online Department
28 Rue Beaubourg
75003 PARIS

*Any order for which the cheque has not been received within 15 days will be cancelled automatically.

Article 3 - DELIVERY / DISCRETION

Discretion : our parcels have plain packaging. Passage du désir is never mentioned, and parcels are securely sealed so that the products inside cannot be seen.

When placing your order, please complete the "address" fields accurately and include every detail that could help La Poste deliver your parcel on time.

Please provide any access codes, building or residence names, building numbers or other details about your address when placing your order to help ensure prompt delivery to your home. Les Ailes Pourpres SAS cannot be held liable if an incorrect or incomplete address prevents delivery, or for the theft of or damage to your parcel.

PLEASE NOTE: We reserve the right to delay dispatch if an address appears ambiguous or incomplete. In this case, we will make every effort to obtain clarification by email and/or phone as quickly as possible: a 24-hour delay is better than a lost parcel!

If you are not at home when La Poste attempts delivery, a delivery notice will be left in your letterbox so you can collect your parcel from your local post office.

To collect your parcel at the post office counter, bring this delivery notice or, if applicable, the Coliposte tracking number we emailed you, along with proof of identity.

Colissimo delivery times are estimates provided by La Poste and run from the date our Delivery Department dispatches the order. Les Ailes Poupres SAS cannot be held liable for delays caused by postal strikes or other unforeseen circumstances covered by legislation on the transport of goods.

Discretion and respect for privacy
Every parcel is delivered against a signature (tracked Colissimo) and, for confidentiality reasons, cannot be handed to a third party unless you request otherwise when placing your order.

Article 4 - CUSTOMER SERVICE

For any enquiries or questions, please see our Frequently Asked Questions (FAQ) here.

If you still have questions, you can contact us at any time via the contact form. Our customer service team usually responds within approximately 24 hours.
You can also call us on 09 67 00 42 06, Monday to Friday, 8am to 6pm.

Article 5 - RETURNS: SATISFACTION OR YOUR MONEY BACK

In accordance with current legislation, you have 30 days from receipt to request an exchange or refund for your order. Please note that return postage is the customer’s responsibility.

Your return parcel must contain:

• the product returned intact and complete (unworn, unused and in its original packaging, with seals and blister packaging intact);
• your order invoice (indicate whether you would like an exchange or a refund);

Remember to indicate whether you would like an exchange, store credit or a refund.
Passage du Désir reserves the right to refuse your return if these conditions are not met.

Please return your parcel to the following address:

Les Ailes Pourpres SAS / Passage du Désir
LES ENTREPOTS DE L’OISE
18 Rue du Clos Barrois
60180 NOGENT SUR OISE

In the specific case of a defective product being returned, we will cover the return postage. Contact our after-sales team here. 

Please note: if a prepaid returns label is misused, Passage du Désir reserves the right to deduct a flat fee of €4.90 from the customer’s refund, corresponding to the return postage the customer should have paid.

For any further questions, email us at service-client@passagedudesir.com, use the website’s contact form or call our after-sales team on 09 67 00 42 06, Monday to Friday, 8am to 12pm and 1pm to 6pm.

Article 6 - LIABILITY

The products offered comply with current French legislation and the standards applicable in France. Photographs, text, graphics, information and product specifications shown to illustrate the products are not contractually binding. Les Ailes Pourpres SAS therefore accepts no liability for any errors or omissions in these photographs, texts, graphics, information or product specifications, or for changes made to product specifications by suppliers. If you have any questions about the products, please contact our customer service team. Les Ailes Pourpres SAS cannot be held liable for failure to fulfil the contract due to a product being out of stock or unavailable, force majeure, disruption or full or partial strikes affecting postal services, transport or communications, flooding or fire.

Article 7 - PERSONAL INFORMATION

Les Ailes Pourpres SAS undertakes not to disclose the information you provide to third parties. This information is confidential. It will be used by its internal departments only to process your order and to improve and personalise communications and product offers for Les Ailes Pourpres SAS customers, particularly through the passagedudesir.com newsletter. This article does not prevent the sale of the company as a whole or the transfer of its activities to a third party.
Accordingly, under the French Data Protection Act of 6 January 1978, you have the right at any time to access, correct and object to the processing of your personal data.

To do so, simply submit a request online or by post, providing proof of identity and your surname, first name, address and, if possible, your customer reference number:

• By email: service-client@passagedudesir.com
• By post: Les Ailes Pourpres - LES ENTREPOTS DE L’OISE - 18 Rue du Clos Barrois - 60180 NOGENT SUR OISE

By ticking the box labelled “I accept the terms and conditions of sale” when placing an order, the Consumer gives their specific, freely given and informed consent to the use of their personal data by the third party Avis Vérifiés to collect their review following the order. Avis-Verifies will use Consumers’ Personal Data solely in connection with its Solution and only for the purposes of that Solution. Avis Vérifiés is expressly prohibited from disclosing to anyone personal information that could identify the Consumer or infringe their privacy.

The Consumer may object to this information being shared with Avis Vérifiés using the website’s contact form.

Article 8 - INTELLECTUAL PROPERTY

All texts, comments, works, illustrations and images reproduced on websites operated by Les Ailes Pourpres SAS are protected worldwide by copyright and intellectual property rights. Accordingly, and in accordance with the French Intellectual Property Code, only private use is permitted, subject to any different or more restrictive provisions of that Code.

Any other use constitutes infringement and is punishable under intellectual property law unless prior authorisation has been obtained from Les Ailes Pourpres SAS. Reproduction of all or part of the website www.passagedudesir.com, its images, texts or Flash or 3D animations is strictly prohibited. Les Ailes Pourpres will take legal action in the event of unauthorised use.

Article 9 - DISPUTES

This contract is governed by French law (mainland France and Corsica).
Any dispute may be referred to our customer service team at service-client@passagedudesir.com. If an amicable settlement cannot be reached, the matter will fall within the jurisdiction of the competent court.

Article 10 - CUSTOMER OBLIGATIONS

By confirming your purchase at checkout, you declare that you accept its contents and the terms and conditions of sale of Les Ailes Pourpres SAS, which are governed by French law.

These terms and conditions of sale are governed by French law and may be changed at any time without notice.

Article 11 - PRECAUTIONS FOR PRODUCT USE

Products sold on this website must be used between consenting adults, for their specified purpose and with respect for the human body and anatomy.

They must be kept out of the reach of minors. Products described as “edible” must not be consumed as food or ingested in large quantities.

Article 12 - AGE RESTRICTION

Some products on this website are intended for adult sexual use. Proof of identity may be required on delivery to establish that the purchaser is 18 or over. If the purchaser cannot provide proof, the goods will not be delivered.

Article 13 - WARRANTIES

Customers have a warranty allowing them to return defective items delivered to them, in accordance with Articles L 211-4 et seq. of the French Consumer Code.

Specific warranties also apply to certain product ranges and brands:

1 year: Lovense

2 years: We Vibe, Arcwave, Fun Factory, Lelo, Svakom, Je joue, Nexus,| Adrien Lastic, Tenga, Fifty Shades of Grey: rechargeable product ranges only. The following battery-powered or rechargeable Passage du Désir ranges: Black Edition, Fabulous Toys, Hector HYYO, Love & Care.

5 years: Womanizer

15 years: Satisfyer

Les Ailes Pourpres SAS is registered with the Paris Trade and Companies Register under number 493 529 648 RCS Paris. Its registered office is at 11, rue Saint Martin, 75004 Paris.